Frequently Asked Questions

Everything you need to know about shopping for your furry friends.

What are your standard shipping times?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the location.

What is your return policy for pet supplies?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused. For health and safety reasons, opened bags of pet food or treats cannot be returned.

How can I track my Paw Pantry order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.

Do you offer a subscription service for pet food?

Yes! Our 'Auto-Ship & Save' program allows you to schedule regular deliveries of your favorite products and receive a 10% discount on every recurring order.

Are your treats and food products safe and high-quality?

Absolutely. We partner only with vetted suppliers who meet strict safety standards. Every product at Paw Pantry is inspected for quality and freshness before being listed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.